GameLab Resolution Policy

At GameLab, we stand behind every console we ship. If something goes wrong with your order, we'll work with you to make it right.

All Sales Final

We do not accept returns or exchanges for change of mind, buyer's remorse, or ordering the wrong variant. All purchases are final.

When We'll Help

We offer a replacement or refund (at our discretion, after review) in the following situations:

Item Arrives Damaged

If your console arrives with physical damage, contact us at support@gamelabusa.com with your order number and clear photos of the item and packaging. Report damage as soon as you notice it — the sooner you reach out, the faster we can resolve it.

Item Is Faulty or Not Working

If your console isn't functioning as expected, contact us and we'll troubleshoot with you via email. If the issue can't be resolved, we'll arrange a replacement or refund. This covers manufacturing defects, not damage caused by misuse or unauthorised modification.

Wrong Item Received

If you received a different item than what you ordered, contact us with a photo of what you received. We'll verify and send the correct item.

Order Hasn't Arrived

If your order hasn't arrived within the estimated delivery window, check your tracking link first. If tracking shows no movement for an extended period or your package appears lost, contact us and we'll investigate with the carrier. If the package is confirmed lost, we'll reship or refund.

How to Contact Us

Email: support@gamelabusa.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
We aim to respond to all enquiries within 1 business day.

Cancellations

Orders can be cancelled for a full refund if they haven't shipped yet. Once an order has been dispatched, it cannot be cancelled.

Refund Processing

Approved refunds are processed within 7 business days and returned to your original payment method. Your bank may take an additional 3–10 business days to post the funds.